Your Financial Protection & Peace of Mind
An expedition to Antarctica is a significant, once-in-a-lifetime investment. To ensure your journey is backed by the highest standards of financial security and operational excellence, all transactional fulfilment for Antarctica Expeditions is powered by my partnership with TravelManagers Australia Pty Ltd.
While this website serves as my dedicated portal for designing your polar itinerary, your actual booking, invoicing, and flights are processed through the TravelManagers network. This gives you the best of both worlds: first-hand destination expertise combined with institutional-grade financial safety.
About TravelManagers
Antarctica Expeditions is a product of Havyyn Pty Ltd t/as TravelManagers James Hay, a personal travel manager of Travel Managers Australia. Part of the House of Travel Group, TravelManagers Australia Pty Ltd is a network of home-based mobile personal travel managers who have on average over 20 years’ travel industry experience. Antarctica Expeditions is a registered business name under Hayvyn Pty Ltd, which also operates as TravelManagers James Hay, a personal travel manager of TravelManagers Australia.
Since opening in New Zealand in 1986 and its arrival into Australia in 2007, House of Travel has grown into the largest independent travel company in Australasia. This means that by being a personal travel manager, not only do I have access to amazing travel deals that I can provide you, but you have the security that your money is secure during the booking process. Under no circumstances will TravelManagers accept cash payments, nor should payments be made to any other bank account, other than the TravelManagers client trust account (ANZ BSB: 012 172 | Account: 4967-59407). For details, please visit travelmanagers.com.au/peaceofmind.
How Your Investment is Safeguarded:
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Independently Audited Trust Account: Every dollar you pay is deposited directly into a strictly monitored, legally separate Client Trust Account. Your funds are ring-fenced and applied solely to your specific polar cruise lines and airlines. Independent audits of the trust fund are carried out and you can view these at https://www.travelmanagers.com.au/travelmanagers-trust-account-audit-reports/
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The TravelManagers Customer Fund (TCF): Enjoy an elite layer of security. Your booking is protected by TravelManagers’ unique, self-financed consumer fund against supplier insolvency. Note: This protection applies solely to the approved TCF supplier list. For specialised polar voyages outside this framework, banking chargebacks may be utilised but cannot be guaranteed. The TCF is not a substitute for insurance; comprehensive travel insurance is essential for all bookings. Further details can be found at https://www.travelmanagers.com.au/tcf/
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Full Corporate Accreditations: Your arrangements are backed by industry-leading credentials, including ATIA Member No. 03312, IATA No. 023 59582, and CLIA Member No. 100086 (Cruise Lines International Association). Please visit https://www.travelmanagers.com.au/terms-and-conditions/ for further information.
When you book your voyage, your official invoices, payment receipts, and travel documents will be securely issued under the TravelManagers Australia framework, guaranteeing complete compliance with Australian Consumer Law.
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